Overview

The Home Delivery team propose this project to the Account team. They ask to create a disruption user case within the Report a delivery issue feature. They mention forty percent of home delivery subscriber-based have the subscriptions disrupted. Once their delivery is delayed a day or two late, they will call Customer Care which causes a lot of confusion for both parties. HD team suggested this help clarify which days are delayed or not and the reason for the delay.

We developed a unique